# FAQs

### **Support**

For payment issues, KYC concerns, delays, or chargebacks, contact:

👉 **Fun.xyz Support:** <https://intercom.help/funxyz/en/articles/10732578-contact-us>

Avantis cannot intervene in payment or compliance flows.

#### **Is Avantis processing my card payment?**

No. All payments, verification, and compliance checks are handled by Fun.xyz and their partner processors.

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#### **Who do I contact for support?**

All support related to:

* Failed deposits
* KYC issues
* Chargebacks
* Payment holds
* Card declines
* Exchange linking issues
* Wallet provisioning problems\
  …must go directly through [**Fun.xyz Support**](https://intercom.help/funxyz/en/articles/10732578-contact-us), not Avantis.

Avantis cannot assist with payment processing.

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#### **Why is my card purchase delayed?**

Some providers take longer for:

* Fraud review
* KYC approval
* Liquidity routing\
  [Fun.xyz ](https://intercom.help/funxyz/en/articles/10732578-contact-us)handles all routing and will notify you if additional verification is needed.

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#### **Why do fees differ across providers?**

Different onramp providers have different:

* Regional licensing
* Fraud risk
* Card processing costs\
  Fun.xyz always selects the cheapest compatible provider automatically.

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#### **Where do my funds go?**

Your funds are deposited into your **Fun.xyz MPC wallet**, and Avantis reflects the balance in your trading account.

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#### **Can Avantis recover my funds if I send to the wrong address?**

No. All deposits go through your Fun.xyz wallet, and only Fun.xyz can assist with deposit-related issues.

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#### **Can I use the Fun wallet outside Avantis?**

Yes. You can export your private key and use the wallet anywhere.

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#### **Is KYC required?**

KYC depends on the provider:

* Some card payments require full KYC
* Some crypto deposits require none\
  Fun.xyz handles the verification process.