FAQs
Support
For payment issues, KYC concerns, delays, or chargebacks, contact:
👉 Fun.xyz Support: https://intercom.help/funxyz/en/articles/10732578-contact-us
Avantis cannot intervene in payment or compliance flows.
Is Avantis processing my card payment?
No. All payments, verification, and compliance checks are handled by Fun.xyz and their partner processors.
Who do I contact for support?
All support related to:
Failed deposits
KYC issues
Chargebacks
Payment holds
Card declines
Exchange linking issues
Wallet provisioning problems …must go directly through Fun.xyz Support, not Avantis.
Avantis cannot assist with payment processing.
Why is my card purchase delayed?
Some providers take longer for:
Fraud review
KYC approval
Liquidity routing Fun.xyz handles all routing and will notify you if additional verification is needed.
Why do fees differ across providers?
Different onramp providers have different:
Regional licensing
Fraud risk
Card processing costs Fun.xyz always selects the cheapest compatible provider automatically.
Where do my funds go?
Your funds are deposited into your Fun.xyz MPC wallet, and Avantis reflects the balance in your trading account.
Can Avantis recover my funds if I send to the wrong address?
No. All deposits go through your Fun.xyz wallet, and only Fun.xyz can assist with deposit-related issues.
Can I use the Fun wallet outside Avantis?
Yes. You can export your private key and use the wallet anywhere.
Is KYC required?
KYC depends on the provider:
Some card payments require full KYC
Some crypto deposits require none Fun.xyz handles the verification process.
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