> For the complete documentation index, see [llms.txt](https://docs.avantisfi.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.avantisfi.com/trading/onramp-usdc/faqs.md). # FAQs ### **Support** For payment issues, KYC concerns, delays, or chargebacks, contact: 👉 **Fun.xyz Support:** Avantis cannot intervene in payment or compliance flows. #### **Is Avantis processing my card payment?** No. All payments, verification, and compliance checks are handled by Fun.xyz and their partner processors. *** #### **Who do I contact for support?** All support related to: * Failed deposits * KYC issues * Chargebacks * Payment holds * Card declines * Exchange linking issues * Wallet provisioning problems\ …must go directly through [**Fun.xyz Support**](https://intercom.help/funxyz/en/articles/10732578-contact-us), not Avantis. Avantis cannot assist with payment processing. *** #### **Why is my card purchase delayed?** Some providers take longer for: * Fraud review * KYC approval * Liquidity routing\ [Fun.xyz ](https://intercom.help/funxyz/en/articles/10732578-contact-us)handles all routing and will notify you if additional verification is needed. *** #### **Why do fees differ across providers?** Different onramp providers have different: * Regional licensing * Fraud risk * Card processing costs\ Fun.xyz always selects the cheapest compatible provider automatically. *** #### **Where do my funds go?** Your funds are deposited into your **Fun.xyz MPC wallet**, and Avantis reflects the balance in your trading account. *** #### **Can Avantis recover my funds if I send to the wrong address?** No. All deposits go through your Fun.xyz wallet, and only Fun.xyz can assist with deposit-related issues. *** #### **Can I use the Fun wallet outside Avantis?** Yes. You can export your private key and use the wallet anywhere. *** #### **Is KYC required?** KYC depends on the provider: * Some card payments require full KYC * Some crypto deposits require none\ Fun.xyz handles the verification process. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.avantisfi.com/trading/onramp-usdc/faqs.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.