FAQs

Support

For payment issues, KYC concerns, delays, or chargebacks, contact:

👉 Fun.xyz Support: https://intercom.help/funxyz/en/articles/10732578-contact-us

Avantis cannot intervene in payment or compliance flows.

Is Avantis processing my card payment?

No. All payments, verification, and compliance checks are handled by Fun.xyz and their partner processors.

---

Who do I contact for support?

All support related to:

• Failed deposits

• KYC issues

• Chargebacks

• Payment holds

• Card declines

• Exchange linking issues

• Wallet provisioning problems …must go directly through Fun.xyz Support, not Avantis.

Avantis cannot assist with payment processing.

---

Why is my card purchase delayed?

Some providers take longer for:

• Fraud review

• KYC approval

• Liquidity routing Fun.xyz handles all routing and will notify you if additional verification is needed.

---

Why do fees differ across providers?

Different onramp providers have different:

• Regional licensing

• Fraud risk

• Card processing costs Fun.xyz always selects the cheapest compatible provider automatically.

---

Where do my funds go?

Your funds are deposited into your Fun.xyz MPC wallet, and Avantis reflects the balance in your trading account.

---

Can Avantis recover my funds if I send to the wrong address?

No. All deposits go through your Fun.xyz wallet, and only Fun.xyz can assist with deposit-related issues.

---

Can I use the Fun wallet outside Avantis?

Yes. You can export your private key and use the wallet anywhere.

---

Is KYC required?

KYC depends on the provider:

• Some card payments require full KYC

• Some crypto deposits require none Fun.xyz handles the verification process.